“Eloiis was our technician. He was polite and respected our home. He had never been there to service our unit before but did not need to ask us a bunch of questions and picked up where the last technician left off without any inconvenience to us. He then explained a problem to me and how he fixed it, so that in the event I have to do some self-troubleshooting in the future I know how to do it and what to explain to Ferrara’s if it happens again.”

– Joe O.